Contact Us
How Can We Help?
Whether you have questions about a sauna, need guidance on a massage chair, or want help with an existing order, our team is ready to assist.
Choose Your Preferred Channel
Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days after placement. Transit time is typically 5 to 8 business days, so total delivery time is approximately 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on saunas and massage chairs?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes Alaska and Hawaii). Orders ship via USPS, UPS, or FedEx depending on your destination and package size. Please see our Shipping Policy page for full details.
What is your return policy?
We want you to be completely satisfied with your purchase. If something is not right, please contact our team within the return window outlined on our Returns page. We will walk you through the process and help you arrange a return or exchange as quickly as possible.
Can I exchange my item for a different model?
Absolutely. If you would like to swap your purchase for a different sauna model, massage chair, or cold plunge, just reach out to us via email or phone. We will coordinate the exchange and provide updated shipping details so you get the right product for your space.
What type of sauna is best for home use?
The best choice depends on your available space, preferred heating style, and intended use. Infrared saunas heat up faster and operate at lower temperatures, while traditional saunas offer a classic steam experience. Contact us and we can help you determine which option fits your home and lifestyle.
Do your cold plunges require special installation?
Most of our cold plunges are designed for straightforward setup and do not require professional installation. Each product page includes detailed specifications, dimensions, and setup guidance. If you have questions about electrical requirements or placement, our team is happy to help before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
Our Commitment To You
Prompt Replies
Every message receives a thoughtful response within one business day, because your time matters to us.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Thoughtfully Curated
Each sauna, massage chair, and cold plunge in our collection is carefully selected for quality and durability.
Free Shipping
Most orders ship free within the Continental U.S., with tracking included on every package we send.
Owned and operated by Gather Well Shop • 154 North Star Street, Carrollton, OH 44615
